You have questions - and the community has answers - but only if we can understand what you're asking.
Here are some quick tips and best practices for writing an effective community question:
Give us the deets
There are a few things that help us answer you better. In your post, be sure to include:
- The problem you are trying to solve for
- What you have been doing so far
- Your plan going forward
- Questions you have about the problem or plan
Write a clear subject line
The search in Help Center pulls from post subject lines as well as post content, so make sure your subject contains relevant keywords.
Optimizing your post's subject line makes sure it shows up in related searches, and helps other members understand what your post is about, at a glance! We might even go ahead and tweak the subject for you, to make sure you get the attention you need. We'll always leave a note when we do!
After you post ...
What to expect
Most questions in our community receive a response within a few hours. However, this varies significantly depending on the complexity of the question, how many details are provided in the initial post, and whether anyone with subject matter expertise is online at the time that you post.
Our highest traffic in the community is during mid-week business hours in the United States. If you're posting at 2am on Saturday in Chicago, it may take a couple of days for someone to get back to you.
You get what you give
The Community Team and Community Moderators keep an eye on things and jump in to help out, but the best answers come from you, our community members. Whenever you're posting, it's a good idea to look around and see if there are any other users' questions you can help answer as well.
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