Learning Environment

Log-In Questions

• When I click the link in the reset password email, it tells me it expired already.
• I clicked through the reset password process, but I never received an email.
• Nothing happens when I click Forgot Password or Reset Password.
• How do I activate my account?
• Password Guide
• Can I Update My Profile?

Navigation Questions

• Learning Environment Sizes
• Navigating Emtrain AI Learning Environment
• Browse Tab Feature
• Emtrain AI in Other Languages
• Completion Certificate Guide
• Help!

Assignment Questions

• Can you reset my course so that I am able to retake it? I answered a question incorrectly, can you reset the question?
• Why am I receiving this assignment?

Content Questions

• Unable to Proceed After Viewing Policy Link
• Why can't I download or open a PDF?
• Why am I not taken to the “next” lesson when I click Next? I am taken to an entirely different lesson!
• How do I start the training?
• I get a message that the pop-ups are blocked and that I should contact technical support. What should I do?
• The content doesnt fit the window. I have to scroll to see the full screen. The next arrow is missing so I can't proceed.

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Video Questions

• There is a button to access Picture in Picture (PIP) for videos. It is distracting, can you turn it off?
• How can I access captions for the videos?
• Why are there quality issues with the first video in the training?
• When using Apple Safari on Mojave, videos do not automatically play after the first click similar to the other browsers.

Audio Questions

• I can see the video, but why can't I hear it?
• Can I listen to the text on the screens?

Completion Questions

• The LMS is not updating my training status to complete even though I finished the assignment!
• I have completed the training, how do I find the Certificate?
• Why am I receiving reminder emails that indicates my training is incomplete?

Common Questions

• Frequently Asked Questions by Emtrain Users