I clicked through the reset password process, but I never received an email. Gretchen June 28, 2021 20:27 Follow The emails are sent from firstname.lastname@example.org and may end up in your spam/junk email folder. Please review the folder to locate the reset password email. Related articles Nothing happens when I click Forgot Password or Reset Password. When I click the link in the reset password email, it tells me it expired already. Frequently Asked Questions by Emtrain Users Password Guide How do I activate my account? Comments 0 comments Please sign in to leave a comment.