As you near the training launch, it is important to consider your Communication Strategies and Curriculum Development. As you do so, it is important to consider and prepare for:
- User Experience
- Communication Strategy
- Assignment Messaging
- Internal FAQ
- Best Practices for Curriculum
- Training Launch
- Users must satisfy the minimum requirements with both their operating system and browser. Instruct Users about the minimum requirements if they use personal devices or if employees can determine preferences.
- While the content is 100% mobile compatible, the LMS system delivering the content may not be. Find out if your LMS is mobile compatible or not and guide Users accordingly.
- Because of the responsive design, screen size will adjust to the window size. Because of this, some feature may not be readily visible. Instruct Users about the ideal viewing experience and how to navigate to "hidden" features.
- Audio Narration can be turned on to listen to most pages be read, which provides a rich experience when combined with the videos. Alternatively, videos captions can be turned on in order to silently view all content, which is ideal in cubicle situations.
- If machine translations were made available to Users, guide them to access the Language options and how to request other languages if they don't see the one they prefer.
Save and Exit
- When a learner launches the SCORM course on your LMS, the Emtrain AI platform will open a Learning Environment through which learners can complete their assigned content. If the learner attempts to navigate away from the Learning Environment (their mouse hovers over the web browser navigation bar), a "Save & Exit" Pop-Up will appear which ensures that learners have saved their progress before leaving:
- To exit the course and leave the Learning Environment, click the Save and Exit button. To continue taking the course and remain inside the Learning Environment, click inside the shaded area surrounding the Pop-Up.
- All Users have access to ask a technical question by clicking on the Help! icon near the User Menu. This does require a User to input an email address and automatically creates a ticket for our support team.
Messaging from the LMS should be just one component of your communication strategy for it to be more effective — use a variety of touch points for higher completion rates.
- Internal Company Announcement prior to the Training launch
- Personal message from CEO or other executive at a company-wide meeting
- LMS System notifications for assignment as well as incomplete training reminders
- Slack messages or other internal messaging apps
An example of an assignment email:
You matter! To strengthen our workplace culture we’re launching a new training program. The training will provide you with guidance on your role in building a respectful/inclusive/ethical workplace and will help us better understand your perspectives on important issues.
Throughout the training we’ll ask you to share your point of view on common workplace challenges, and on your experience working here. Because we care about your privacy, all of your responses are anonymous. We will see summarized results that help us better understand what’s working in our culture and where we have room for improvement.
To provide you more control over the experience, you will be able to exit the program at any time and return to the last page viewed.
Users often have questions that are repeatedly within the same topics. It is helpful to develop a list of FAQs on your intranet that is linked in the assignment email you send. Here are some ideas of common questions Users ask their Training Administrators:
- Why am I being asked to take the training at this time? We are committed to training all supervisors and individual contributors this calendar year.
- What is the cadence for this training? You’ll be required to complete training annually/biennially in an effort to keep important topics top of mind.
- Where can I find our policy on the topic? You will find related policies within the training but you can also locate it [HERE].
- I have questions related to our policy and/or training. Where should I send them? Visit [INTERNAL QA PAGE] for more specific questions, open a [TICKET] to connect with someone directly, or email the HR team directly with all questions.
- If I have concerns, where should I voice them? First, you’re encouraged to speak with your direct manager to share concerns and to receive immediate guidance. In addition, we have a [HOTLINE/WEBSITE], which is available 24-hours a day, seven days a week. We treat all claims, and the people who voice them, with respect, sensitivity, and confidentiality.
- I completed the training, why am I still receiving reminders to finish? In order to successfully complete the training, you must complete every lesson in the training or curriculum. You’ll know you’re done when every lesson/chapter in the table of contents has a check mark to the left of the chapter title. If the training has a timer, you must also continue in the training until the timer says “0 min” which indicates you have satisfied the minimum required time.
- Will I receive a certificate of completion or some form of acknowledgement that I successfully completed the training? A Completion Certificate will be available [ON LMS/WITHIN THE COURSE]. You can access it by [DIRECTIONS].
- What is the preferred web browser to complete the training? Google Chrome. And for the best viewing experience, open the content to full screen and ensure the scale and layout of your laptop or device screen is set to 100%.
You can also review the detailed User FAQs for other common questions you might provide answers to.
Best Practices for Curriculum Development
Once the curriculum has been finalized and the communication plan finalized, move forward to launch training. Consider launching a pilot group for a myriad reasons:
- Test curriculum functionality with a broader group than those elected to test the files.
- Ensure communications clearly explain the process for training and the expectations for learners. Once a small test group gets underway, you may identify language that is confusing in the communications.
- Dialog cards are populated with data so that response graphs will show once the main group goes through the training.
- Prepare your leaders to answer questions about the content or address issues brought to them as a result of the main group training. This would be accomplished by piloting to a leadership group.