SKIP AHEAD TO:

• Standard Configuration Options
• Customization Guidelines
• Customization Process
• Inserting Content
• Common Questions

Standard Configuration Options

Please refer to the Standard Configuration Options for in scope options that do not require customizations such as: adding logo, policy, title, timer, card delay and completion certificate. 

Customization Guidelines

Customizations require adding, editing or deleting cards. There are multiple card types that consist of text only, text with images, video cards and interactive question cards. Some data elements are hard coded and are unable to change. In the scripting process, it is clear where edits can’t be made. 

Customization Process

1. Script mark-up

2. Review scope and determine quote

3. Process order, SOW, invoice and payment

4. Production

5. Customer review & approval

Inserting Content

• Lesson Card Types: The various card types are listed and shown as examples of what could be used if content is being added to the training. 
• Content Submission Guidelines: Specifications when submitting content to be added to a lesson or program.

Common Questions

Are certain lessons designed to comply with state laws? While we consider that the first lessons in the program as foundational, material is included throughout which satisfies different state requirements. 

If I add/edit a question, will poll results be available? Should you choose to add or edit a dialog card, that card belongs exclusively to your account and as such, no other account would view that card. It would calculate "My Org" data but the Global data would be absent.

If I choose to edit content, will my program remain compliant? Any edits Emtrain makes to shared cards would automatically be included in your program. Any cards which are exclusive to your account would not be automatically updated. Any cards which Emtrain adds would not be automatically added.  

Can I apply all of the edits in one script to all other program scripts? At minimum, there are slight differences between each of the programs. The work associated to apply edits from one script to others will be billed as part of the customization cost. 

Can we use the questions but remove the “My Org” data? Yes, the “My Org” results information on the response cards can be turned off at the account level.