Help!

Although we have done our best to test and review both the platform and lessons, there is always a chance you may find a typo, an issue, a problem or maybe you have a suggestion for a feature you would like to see developed. In all of these cases, please use the feedback method we have created to report and/or suggest these items. 

Click the ? Help icon to the left of your Person Icon Button in the Top Bar of the Learning Environment.

By clicking ?, then Contact Support, a form will appear in the bottom right of your screen for you to complete. 

Please complete the Give Feedback Form, which in turn will create a ticket in our system. The following fields are available for submission:

1. Email address will auto populates and is a required field.
2. Subject should be a short summary, but it is an optional field so you could also choose to leave it blank.
3. How can we help you? is the field where we would like an explanation of the issue you are reporting or idea you are suggesting.
4. Attachments gives you the ability to upload a maximum of 5 files. Please send screenshots of the card where you have found an issue. Screenshots should contain the URL in your internet browser as it contains card location information.
5. Send will submit the form as a ticket and you will receive an email confirmation of your submission.

Alternatively, you may send an email to support@emtrain.com to create a ticket without this feedback form. In this case, it is helpful to send a screenshot which includes the content identifier (card ID).