Clients that have purchased 'Premium' Analytics will see the Analytics feature on the left-hand panel. Under the Analytics section, you will see the Segmentation tab once you are fully setup. Please contact support@emtrain.com for any questions or to learn more about our analytics packages.

Segmentation provides your team the ability to analyze the sentiment of your learners per demographic segment (department, gender, geo location, etc.) across each of Emtrain’s Workplace Social Indicators, derived from the Likert questions asked in the platform.

Segmentation page consists of 5 sections:

*This is an example view and does not include Ethics Competency.

1. Report Type

Report Type enables you to view your segmented scores through two different lenses:

a. Percentile by Segment

This view provides you with percentile scores within the benchmark, consistent in calculation to that Questions, Indicators, and Competencies on Overview and Scores pages.

In short it compares the score of each of your segment to the data of all other organizations (regardless of the segment). Said another way, segments are benchmarked against the entire population of learners, not against other segments of that type (e.g. female vs. all and not female vs. other females).

The single color gradient tries to highlight the fact that scores are from 0-100 in this view. Realistically however, you are more likely to see scores range from 10s to 90s. Learn more in Scores section.

b. Difference from Organization Score

This report is designed to highlight the deltas. It showcases the difference of each segment's score with your own organization's benchmarked score (found on Scores page).

The dual color gradient highlights how scores diverge from the overall organization percentile in both negative and positive directions in this view (from -100 to +100). Realistically however, you are more likely to see scores range from -50s to +50s. Learn more in Scores section.

2. Segments

'Segment Results by' drop down allows you to pick how you would like to break down the scores. These are segments that you have previously worked with us to import. Pick one that works best for what you're trying to do. You can switch segments at any time viewing the scores.

At this time, up to 3 intersections of multiple segments (e.g. supervisors in the Marketing Dept) is available. Learn more about how to work with Emtrain on importing segments.

3. Minimum Learner Threshold

'Minimum Learner Threshold' drop down helps you narrow down the results by number of learners who have responded to questions. This filter enables you eliminate scores where there is not enough learners responding that would represent the data you are looking for.

Increasing the threshold will most likely result into fewer segments with scores. But that might work for you in cases where you are trying to make decision on action items for areas with opportunity for growth, hence need a representative dataset.

Note that similar to scores in other Analytics page, to see an Indicator score, 2 or more qualifying questions associated with that indicator must have learner responses. Qualifying questions mean:

30+ companies have answered a particular question
50+ learners have answered a particular question if <200 learners in the organization
100+ learners have answered a particular question if 200+ learners in the organization

Having said that, if only a single question of an indicator has met the criteria, you can see the scores for that question in Show All Questions. More on that in Show Alls.

Note: We require a minimum of 5 respondents as the threshold for showing scores. This is to protect learner confidentiality, so that learners feel comfortable responding candidly.

4. Scores

We're finally here! This is where you get to see the scores. As mentioned in the Report Type section, you get to pick how you want to view the scores.

There are three levels to view the scores in either of those report types, but before we jump into each of those, let's talk about a few things that are common among all levels:

The values in your selected segment are listed as rows. Meaning if you have selected Gender for 'Segment results by', all the values that you have provided to us (e.g. male, female, non-binary, transgender, unreported etc.) are displayed as rows.
For easier sorting across all columns, we have provided 'Average Percentile' column. This is only for sorting purposes and does not represent an 'overall score' for that segment.
- Additionally, you can sort both vertically and horizontally by selecting the column header or row header respectively.
Columns in the report show different levels (Competency, Indicator, Question). The default/landing view of the report is at the Competency level.
You are only shown the Competencies, Indicators, Questions that have pass the response threshold.
- If you see an ℹ️ icon on top left corner of the table, hover over to see the Competencies or Indicators that are not included due to not meeting the threshold.
Above each column at the Competency and Indicator levels, you can see blue hyperlinked options to drill down. Along with it, you can see the number of Indicators or Questions that power a given level.
Hovering over each cell shows you the number of learners who have responded to questions powering each Question, Indicator, or Competency.
- If a learner has responded the same question within the last 12 months more than once, we take the most recent response.
- Empty cells indicate there is not enough responses for the select segment based on the selected threshold.
As you are reviewing the scores, we recommend paying attention to segments with lower scores, aka your hot spots. Those segments are generally the ones more impacted by workplace social interactions.
The timeframe for all the data in this report is the last 12 months.

Default View (Competency)

This view breaks down your segmented scores by Competency, which is the highest-level component in Emtrain's Workplace Social Indicator™. You can see how various groups are impacted at the interpersonal level (me vs. you) aka Respect, at the group level (us vs. them) aka Inclusion and Belonging, and at the organization level (me vs. we) aka Ethics.

Above view shows 'Difference from Organization Score' Competency-level scores per 'department' at min '10' learner responses threshold.

Indicator View

By clicking on the link above a Competency column, you are navigated to the Indicator view. This is where you see the scores of your selected segment broken down by Indicators of that Competency for which you have enough responses*.

*If you do not see four Indicators per Competency, that means you don't have enough responses for the select segment based on the selected threshold.

Above view shows 'Difference from Organization Score' Indicator-level scores per 'department' at min '10' learner responses threshold.

Question View

By clicking on the link above an Indicator column, you are navigated to the Question view. This is where you see the scores of your selected segment broken down by Questions linked to that Indicator for which you have enough responses*.

*If you do not see four Indicators per Competency, that means you don't have enough responses for the select segment based on the selected threshold.

Above view shows 'Difference from Organization Score' Question-level scores per 'department' at min '10' learner responses threshold.

5. Show All Questions/Show All Indicators

If you do not like to navigating up and down the levels and just want everything in one view, you can take advantage of 'Show all Indicators' and 'Show all questions'. These views as the names suggest, give you a one-stop shop where all Indicators regardless of Competency, and all Questions regardless of Indicator are listed as columns respectively.

Above view shows 'Difference from Organization Score' All-Indicators-level scores per 'department' at min '10' learner responses threshold.

Export

Export functionality is coming soon!