This article will discuss common issues around navigating the training platform.

SKIP AHEAD TO:

• General Overview

• Downloading Completion Certificate

• Save & Exit (Pausing the Training)

• Audio Narration

• Video Captions

• My Profile & Language Preference

• Help & Ask an Expert

General Overview

Click here for a General Overview. 

Downloading Completion Certificate

1. Click "To Do"

2. Click the "Show Completed" checkbox

3. Click on the arrow to show the lessons for the training program

4. Click the "Completion Certificate" found at the end of list of lessons in the program

5. Click the Download Certificate button

Save & Exit (Pausing the Training)

Depending on how your training is administered and the size of your screen, you will either:

• Click on the pink "Exit" button in the top right

• Click on the Person Icon in the top right corner, then click on "Sign Out"

• Click on the Circle with your first initial, then click on "Sign Out"

A screenshot of each scenario is provided below.

Scenario 1

Scenario 2

Scenario 3

Audio Narration

Turning On/Off Audio Narration

Audio narration can be turned On and Off by clicking on the Person Icon in the top right corner, then clicking "Audio". 

If you do not see a Person Icon in the top right corner, click on the circle with your initial.

ON	OFF
	\

Once audio is turned on, the text on each card will automatically be read aloud. As you click the forward or back arrows to navigate through your lessons, the audio narration will continue to read the text. Navigating to a different card while narration is playing will stop the current narration track and start playing the next narration track once the new card loads.

Pause Audio Narration

Audio narration can manually be paused or resumed using the pause/play icon in the top right corner of the card.

Video Captions

You may enable or disable captions by hovering over the video, and click on the CC button and choose your preference. 

When you change the language preference on the bottom of the screen, and then change back to English, the captions may still remain in that alternate language. Simply turn them off, if unwanted, by hovering over the video as previously mentioned.

Language Preferences

To change the language for the training, you will navigate to the User Menu then click on "Language".

To update the closed captions for a video, click on "CC", then select the language. Please note the Closed Captions are translated not the audio on the video. 

Help & Ask an Expert

Feature	Location	Example of Use
Help This function is to contact our Technical Support Team for technical difficulties or assistance with the platform.		Some example questions might include: 1. Can you assist me with logging into the platform? 2. I received an email reminder but I've completed the training. Can you please help? 3. How do I resume my training?
Ask The Expert This feature is to contact our Content or Legal Experts for any questions relating to the content of the training.		Some example questions might include: 1. How should a manager respond to X situation? 2. What can I do in X situation? 3. Is X a legally protected?